We’d love to hear from you! But to save time, we’ve given you some answers to questions we think you might be looking for. Should you wish to contact us directly, please email us at info@fetehome.com.

Is my personal information kept private?

We take data protection very seriously and so your information will only be shared with third parties that abide by applicable data protection legislation.

Can I change or cancel my order once it has been placed?

We cannot guarantee that an order can be changed or cancelled however please contact us at info@fetehome.com as soon as possible after placing your order and we will do our best to accommodate your request.

Do you take returns?

We do! While we hope this won’t be the case, if you are not completely satisfied with your order within 30 days of receiving it, we’re happy to provide you with an exchange in the case of damage or a refund (less shipping charges) in all other cases. Please note that we do not accept returns or provide store credit on a select group of products unless an item arrives damaged. Please visit our Customer Service Policies for more detail and for instructions on how to return an order.

Can I place my order by phone?

While we unfortunately do not take phone orders at this time, please feel free to email us at info@fetehome.com with questions about how to place your order.

What are my delivery options?

We ship via USPS and UPS depending on the size of the shipment. Deliveries are made Monday through Saturday and can take from one to five business days to arrive at your location from the date of shipment. We’d love to be able to control the weather but unfortunately cannot be responsible for delays due to snow, volatile weather or other unforeseen acts of Mother Nature.

We do not offer overnight or expedited delivery online however if you need something rushed, please email us at info@fetehome.com with your request and we will do our best to accommodate.

I have an issue with my order, what should I do?

First of all, we are sorry! Please email us at info@fetehome.com to let us know the issue and we will do our very best to provide you with a speedy response and/or resolution. 

What does it mean when an item shows that it is "Coming Soon"?

You have good taste and you’ve selected a very popular item! We regret to admit that on occasion, our best sellers will go on backorder. That said we have a wonderful feature that allows you to enter your email address to receive a notification the moment this item is back in stock. Additionally, you may email us at info@fetehome.com to get the precise lead-time on any item you’re interested in.


Which forms of payment do you accept?

Visa, Mastercard, Discover, American Express, PayPal and Amazon Pay.

How can I check the status on my order?

There will be an “Order Status” button with your order confirmation email. When you click this button you will see whether your order is in processing, has shipped or has been delivered.

Do I need to set up an account to place an order?

No, we do not require that you set up an account to place an order.

I don’t remember my account password, where should I look?

You will find a “Forgot Password” link on the login page. If you follow the prompts, you’ll be directed on how to reset your password. We do not have records of your passwords for security reasons and so if you have forgotten your password, you must reset. 

How do you ensure quality in your product?

We work closely on every aspect of our exclusive products with well-established factories that manufacture for many well-known luxury brands.

I have a promo code, how can I use it?
You may enter your promo code on our website at checkout, after you add your products to your shopping bag.

I am an interior design/trade professional. Do you work with trade accounts?
We do and we'd love to work with you! Please complete our Trade Application Form and we'll get you set up right away.

Can you produce custom table linens, pillows and/or other decorative items with your textiles?
We often can assist if you are interested in making a custom size tablecloth, napkins, pillows etc. Please email your request to info@fetehome.com and we will happily work with you on your project.

If you still have questions, please email us at  info@fetehome.com.
We would be more than happy to help.

Meet Jennifer

"I look for silver linings. It is within those unexpected moments of beauty that I find my strength."

Jennifer Potter's story is one of patience, creativity and self-belief. Did we say patience? A former finance professional and daughter to renowned artist Clare Potter, Jennifer spent the majority of her career on the business end of things. After 10 proud years of managing finance and operations at Bunny Williams Home, Jennifer's own creative passions ultimately merged with her business acumen and passion for design.

Some Thoughts About Us

Why We Think You're Here


We design to emotion, not trend. We believe that objects you invest in should bring joy and spark inspiration. There are no rules in terms of the design of your home. It is YOUR sanctuary afterall. If we are a part of it, you have to love us.


It is just simple, if you invest in your home, you should invest in things that last long enough to pass them along to people who love you. When we pack our orders, we consider how they will be received. We want to be in your home for generations.


We cannot produce all of the things ... BUT! I do believe that there is power in sharing. So we try to curate items from artisans that share the same philosophy of design and quality. We only sell items that I would have in my own home.


I am truly inspired most by contemporaries and I believe in the power of the universe. I think that the more we can work together, the more we can achieve. I look for partnerships that are soulful.

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