We’d love to hear from you! But to save time, we’ve given you some answers to questions we think you might be looking for. Should you wish to contact us directly, please email us at email@example.com.
Is my personal information kept private?
We take data protection very seriously and so your information will only be shared with third parties that abide by applicable data protection legislation.
Can I change or cancel my order once it has been placed?
We cannot guarantee that an order can be changed or cancelled however please contact us at firstname.lastname@example.org as soon as possible after placing your order and we will do our best to accommodate your request.
Do you take returns?
We do! While we hope this won’t be the case, if you are not completely satisfied with your order within 30 days of receiving it, we’re happy to provide you with an exchange in the case of damage or a refund (less shipping charges) in all other cases. Please note that we do not accept returns or provide store credit on a select group of products unless an item arrives damaged. Please visit our Customer Service Policies for more detail and for instructions on how to return an order.
Can I place my order by phone?
While we unfortunately do not take phone orders at this time, please feel free to email us at email@example.com with questions about how to place your order.
What are my delivery options?
We ship via USPS and UPS depending on the size of the shipment. Deliveries are made Monday through Saturday and can take from one to five business days to arrive at your location from the date of shipment. We’d love to be able to control the weather but unfortunately cannot be responsible for delays due to snow, volatile weather or other unforeseen acts of Mother Nature.
We do not offer overnight or expedited delivery online however if you need something rushed, please email us at firstname.lastname@example.org with your request and we will do our best to accommodate.
I have an issue with my order, what should I do?
First of all, we are sorry! Please email us at email@example.com to let us know the issue and we will do our very best to provide you with a speedy response and/or resolution.
What does it mean when an item shows that it is "Coming Soon"?
You have good taste and you’ve selected a very popular item! We regret to admit that on occasion, our best sellers will go on backorder. That said we have a wonderful feature that allows you to enter your email address to receive a notification the moment this item is back in stock. Additionally, you may email us at firstname.lastname@example.org to get the precise lead-time on any item you’re interested in.
Which forms of payment do you accept?
Visa, Mastercard, Discover, American Express, PayPal and Amazon Pay.
How can I check the status on my order?
There will be an “Order Status” button with your order confirmation email. When you click this button you will see whether your order is in processing, has shipped or has been delivered.
Do I need to set up an account to place an order?
No, we do not require that you set up an account to place an order.
I don’t remember my account password, where should I look?
You will find a “Forgot Password” link on the login page. If you follow the prompts, you’ll be directed on how to reset your password. We do not have records of your passwords for security reasons and so if you have forgotten your password, you must reset.
How do you ensure quality in your product?
We work closely on every aspect of our exclusive products with well-established factories that manufacture for many well-known luxury brands.
I have a promo code, how can I use it?
You may enter your promo code on our website at checkout, after you add your products to your shopping bag.
I am an interior design/trade professional. Do you work with trade accounts?
We do and we'd love to work with you! Please complete our Trade Application Form and we'll get you set up right away.
Can you produce custom table linens, pillows and/or other decorative items with your textiles?
We often can assist if you are interested in making a custom size tablecloth, napkins, pillows etc. Please email your request to email@example.com and we will happily work with you on your project.