Customer Service Policies

Payment authorizations for orders placed through this website represent your agreement to the following policies.
If you have any questions, please feel free to contact us via our Contact Form.

Cancellations

We process orders within 24 hours of when they are received between Monday and Friday, excluding holidays. Depending on the timing of your order and when our fulfillment team begins packing your order, we cannot guarantee changes or cancellations. If you do wish to cancel an order, please use our Contact Form as soon as possible and we will do our very best to accommodate your request.

FAQs

Please feel free to visit our FAQs page for answers to many common questions.

Returns

While we hope this won’t be the case, if you are not completely satisfied with your order within 30 days of receiving it, we’re happy to provide you with a replacement in the case of damage or store credit in all other cases provided your order is returned in the condition it was received.

Please note that we do not accept returns or provide store credit on furniture or fabric orders unless an item arrives damaged. Additionally, if an item is marked "Final Sale" at the time of purchase, these items will also be exempt from returns and/or store credit.

To return an item, please use the following link to our Returns & Replacements Request Form and provide the requested information.

Please allow one business day for our customer service team to respond to your request. Please remember that returns and replacements will not be honored after 30 days of an order’s delivery date.

Shipping & Delivery

We process orders Monday through Friday, excluding holidays. Orders are processed after the close of business on any given business day to be shipped out the following business day. Please allow 24 hours for processing.

Once an order is processed, it will be shipped via USPS. This is the most economical method that will deliver your order in the shortest period of time. Deliveries are made Monday through Saturday and can take from 1-4 days to arrive at your location from date of shipment (after order processing). We’d love to control the weather but unfortunately cannot be responsible for delays due to snow, volatile weather or other unforeseen acts of Mother Nature.

We do not offer overnight or expedited delivery at this time however if this is something you are interested in please email us at info@fetehome.com.

We encourage you to use the “Order Status” button contained in your order confirmation email. When you click this button you will see whether your order is in processing, has shipped or has been delivered.

Terms of Service

Please review our Terms of Service for our official website guidelines for all those who visit and make purchases on our site.